Our support teams are here to help you with any questions you may have about our products.
replacements or refunds for products not performing as stated on the datasheet
validation for 12 months from date of delivery
a response to your inquiry within 24 hours
multi-media technical resources
an investigation into all quality concerns to ensure our products perform to the highest standards
stick to strict quality management systems
If you are not satisfied with the performance of any of our antibodies, please contact our technical support within 12 months of product receipt.
Terms and conditions
Our performance guarantee is valid for products purchased directly from Creative Diagnostics or any of our authorized distributors.
“Predicted to react” species are not guaranteed, as they have not been tested.
Our performance guarantee covers product applications & species that have been tested in our own labs, or by our suppliers. Use of CD’s products in applications & species that are reported in publications (including peer-reviewed publications) and/or reviews that have not been tested by us or our suppliers, are not covered by the performance guarantee.
All CREATIVE DIAGNOSTICS products containing antibodies including polyclonal antibodies, monoclonal antibodies from all species, recombinant monoclonal antibodies, neutralizing antibodies and proteins, hybridoma cell lines, biosimilars, stable cell lines, ELISAs, lateral flows, other kits and assays etc., are supplied for research use only. The Products are not intended for pharmaceutical development, diagnostic, therapeutic or any in vivo use.
Returned Products and Claims. Within seven (7) business days after customer's receipt of products sold, Customer must inspect the Products and give detailed written notice to Creative Diagnostics of any claim by Customer based upon the condition, quantity, or identity of the Products received or of any visible nonconformity with Creative Diagnostics' applicable specifications. If requested by Creative Diagnostics, Customer shall make available for inspection by Creative Diagnostics as to which a claim has been asserted by Customer. Customer's failure to make such claim shall constitute irrevocable acceptance of the Products delivered. Products sold that are determined to be damaged, defective or non-conforming shall not be returned without Creative Diagnostics' prior written consent and transportation charges for return shall not be paid by Creative Diagnostics unless authorized in advance.
Refund. Customer acknowledges the uncertain nature of the product itself and the services that Creative Diagnostics may provide. In the event that any product does not meet the performance standards stated in the product specification, if any, or Creative Diagnostics fails to perform the service resulting from circumstances beyond its reasonable control, Creative Diagnostics will refund customer the original price paid to Creative Diagnostics. Customer shall not claim any direct, indirect, or consequential loss or damage arising out of or in connection with Creative Diagnostics failure to provide the products or perform the services. Creative Diagnostics shall have no liability for any direct, indirect, consequential or incidental damages arising out of the use, the results of use or the inability to use any product.
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